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Check Your Version First:

 Before trying anything else, please check if you have the latest version of the game on our updates page. The version number of your game can be found in the readme.txt file in the root of the game folder.

Frequently Asked Questions:

Payment
How do I unlock my game?
How do I contact Moonpod if I need help manually unlocking my copy of a game?

What does Moonpod do with my registration information?
What if I don’t have an Internet connection?
My Internet connection is on a different computer than the one I’m installing the game on. How do I get my Response Code?
What should I do with my Response Code?
What if I need to reinstall my game?
What if I reformat my hard drive?
What if I upgrade hardware in my computer?
What if I obtain a new computer?
What if I use a program like DriveCopy to transfer the contents of one hard drive to another? Will I need a new Response Code key for the game?
What if my old Response Code does not work?
How many times can I contact Moonpod for a new Response Code?
What happens if I can't register the game?
Can I install the game on more than one computer at a time?
How does the Moonpod protection system work?
What if I register my legal copy of a game then obtain an unauthorized or modified copy in order to avoid re-registering?
How much is shipping to my country?
How do I send the game as a gift?
Is it ok to buy a second hand CD copy of a Moonpod game?
Is there a way to upgrade a download version of the game to a CD version?
Are the CD saves compatible with the downloaded version?

How do I unlock my game?
 When you run the demo version of a Moonpod game, you will have the option to register and unlock the software. By supplying some basic information such as your customer password and email address, you can both register and unlock your game. If you have a Web connection, registration and unlocking is easy, just log into our web site and enter the customer/member area. You can also manually register and unlock your game by sending us an email. If you do not have a Web connection, you may contact Moonpod via email from any computer to get your key. You can then type in the key or cut and paste it from a text file, new keys will normally be sent out immediately the request is received on the web or within 24hours if emailed.

How do I contact Moonpod if I need help manually unlocking my copy of a game?
 If you need help unlocking the game, please contact us at via email.

Including as much of the following information as you can:
  • The name you used to buy the game
  • The email address you used to buy the game
  • Paypal or ShareIt transaction ID
  • Challenge code generated on the computer you intend to play the game on.
NOTE: Please do not email us challenge codes unless you have bought the game

What does Moonpod do with my registration information?
 Moonpod understands and respects your need for privacy. None of your registration details or any data about you will be furnished to any other party. If you want to receive updates about Moonpod games or any other related information you may choose to opt-in to our mailing list.

View our privacy policy

What if I don’t have an Internet connection?
 If you do not have a connection to the Internet, you can contact Moonpod via email or by logging on to our registration web page from any computer such as an Internet café, public library, or friend’s computer. You will need to update your email address to the system you are currently using by logging into the members area of the web site using your customer password. You will then need to send us your Challenge Code lock and the matching new email address, we will create and send a unique Response Code key for you. You can then type in the key words or cut and paste them from a text file on the computer that is running the game. Remember to only use a challenge code generated on the computer you intend to play the game on.

My Internet connection is on a different computer than the one I’m installing the game on. How do I get my Response Code?
 If you send us the Challenge Code that the game created on the computer you intend to play on, we will send you a Response Code that will work for that computer. For example, you could use a friend’s computer and a free email account to send us your Challenge Code. Write down or copy the Response Code from our reply email, and enter it the next time you start up the game on your computer.

What should I do with my Response Code?
 Enter your Response Code into the games registration screen.

What if I need to reinstall my game?
 Go ahead and reinstall. If you install to the same hard drive as before, you will not need to get a new key. The game will display the same Challenge Code unless you have made major changes to your computer's hardware. Simply enter your original Response Code again. You will not need to unlock the game again or contact Moonpod. If your response code doesn't work just request a new one from the registration screen.

What if I reformat my hard drive?
 The Challenge Code is based on the hard drive you installed the game to. If you re-format your drive, you will need to unlock the game again. Just go into the registration screen and request a new response code.

What if I upgrade hardware in my computer?
 Your game Response and Challenge codes will probably not change. If they do you will need to request a new response code from the game registration screen.

What if I obtain a new computer?
 Since you will likely be working with a completely new computer with a different hard drive, the game will create a new Challenge Code for that computer. You will need to create a new Response Code to work with the new Challenge Code. This can be done via the methods described above using the game registration screen.

What if I use a program like DriveCopy to transfer the contents of one hard drive to another? Will I need a new Response Code key for the game?
 The game will require a new Response Code if it is moved to a new hard drive. The game will create a new Challenge Code and will need a new Response Code.

What if my old Response Code does not work?
 If your Challenge Code changes and a new Response Code is needed, you may do so via the methods described above. Generally, the only reason that your Challenge Code will change is if you change the hard drive the game was installed on or the computer you were originally running the game on.

How many times can I contact Moonpod for a new Response Code?
 You can request the same response code as many times as you like. If you use a different challenge code each time then that means you are trying to register the game to different computers. In this case there is a time delay between each acceptable request, and a limit of three different requests. This is to prevent software piracy.

What happens if I can't register the game?
 Feel free to contact our service department via email. It is Moonpod's policy to permit our legitimate customers to use our products to their full potential. You may be asked to confirm your registration information to confirm your identity.

Can I install the game on more than one computer at a time?
 No. Your game End User License Agreement (EULA) specifically allows you to install your copy of the game on one computer at a time.

How does the Moonpod protection system work?
Full version on CD-Rom
 If you choose to buy a Moonpod game on CD then the game will always need the CD to be inserted into your CD-Rom drive when you want to play the game. This system should be recognisable to anyone who has ever bought a game from a shop and is very straightforward, as long as the original CD is present then it should always work. You should not duplicate the CD-Rom as it is an offence.

Full version downloaded from web site
 All Moonpod games are downloadable in their complete state, although it will initially run in a limited demo format, the whole game is still there, just locked away. The full version is protected by a lock and key system that prevents unauthorized use of the software. When you first run a Moonpod game you can create a unique key that will unlock your software. The game creates a unique lock for your specific computer called a "Challenge Code", you can then unlock your game with a unique key called a "Response Code". We have tried to make the system as efficient and painless as possible, please bare in mind software piracy is a crime and by implementing tougher security we protect our income and ensure we can continue to create great games for you. We apologise for any inconvenience caused by our security system. If you copy the game and give it to your friends it will run in demo mode until it has been registered and unlocked onto their specific hard drives.

 Both the lock and the key consist of a unique series of letters that are created especially for your computer. The key is stored on your computer’s hard drive that the game was installed to, just like the software that lets your CD drive or other hardware work in your computer. The key can be generated immediately with a simple web connection, but if you have a problem you can get keys by sending an email to our service department including your customer password, registered email address and challenge code.

 Once the game is unlocked, you will always be able to run the software without needing to contact Moonpod again. If your friend wants to play just let him take a copy of the installer you downloaded. It will always run in demo mode until properly registered and locked to that specific computer. Do not use modified/hacked versions, software piracy is a crime.

What if I register my legal copy of a game then obtain an unauthorized or modified copy in order to avoid re-registering?
 The act of illegally modifying and re-distributing Moonpod products for any purpose is a criminal offense.

How much is shipping to my country?
 Shipping to all countries is included in the cost. No matter where you live, the price you see is what you pay.

How do I send a game as a gift?
 You will need to send the email address and password on to whoever you wish to have the game. The email address can be changed from the customer panel. It is also importnat to do this even with the CD-ROM edition, so that updates and support can be obtained.

Is it ok to buy a second hand CD copy of Starscape?
 Yes, of course! However, do take care to ensure that any copy you buy includes the access codes to the customer panel. Without these you will not be able to download any updates to the game, and will not be entitled to any support.

Is there a way to upgrade a downloaded version of the game to a CD version?
 Yes, login to the customer panel, and go to the 'Customer shop' section. Any downloaded products you have bought can be upgraded here by paying the difference.

Are the CD saves compatible with the downloaded version?
 Yes both games use the same saves system. Each save is comprised of two files that need to be copied from the Starscape/data/saves folder.


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